User Privacy Policy

This Privacy Policy explains how Turbo Sven collects, uses and protects personal information when you register, play or otherwise interact with our online casino and sportsbook services in the United Kingdom. We take your privacy seriously and set out below the types of data we process, why we process it and how you can exercise your rights.

Types of data we collect

Personal data

When you create an account we collect personal details such as your full name, date of birth, residential address, email address and telephone number. We also collect identity documents for verification purposes when required by our KYC checks, and payment method details needed to process deposits and withdrawals.

Technical data

We record device and connection information including IP address, browser type, device identifiers, operating system, and approximate location. This data helps with account security, fraud prevention and ensuring the site works correctly on your device.

Transactional data

We keep records of your activity on the site such as deposits, withdrawals, bets, game history, bonuses claimed and customer support interactions. Transactional records are used for account administration, compliance and dispute resolution.

How we use your information

We process your personal information to provide and manage your account, carry out identity checks required by anti-money laundering rules, process payments, handle support requests and investigate suspected fraud. We also use aggregated or anonymised data to improve our services and to comply with legal obligations.

Data protection and storage

We protect data using industry standard security measures including TLS encryption (128-bit or 256-bit), access controls and regular security reviews. Information is stored on secure servers and retained only for as long as necessary to fulfil the purposes described here or to meet legal and regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, provide personalised content, maintain your session and support analytics. Third-party providers may deploy cookies for performance analytics and marketing. You can manage cookie preferences through your browser settings or via the cookie controls on our site.

Your rights

You have the right to request access to the personal data we hold about you, to ask for inaccurate information to be corrected, to request deletion in certain circumstances and to object to or restrict processing. You may also ask for a copy of your data in a portable format where applicable.

Access, correction and deletion

To exercise your rights contact our support team at [email protected]. We will verify your identity before responding. In some cases we may refuse or limit a request where we are required to retain data for legal or regulatory reasons, or to protect against fraud.

Information sharing and third parties

We share personal data with service providers who assist with payments, identity verification, fraud prevention, hosting, customer support and analytics. We may also disclose information where required by law or to protect our rights. All third parties are required to process data in accordance with applicable data protection laws.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site with the date of the latest revision. Continued use of our services after an update means you accept the revised policy.