Reach Out to Us

Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with verification, deposits, withdrawals or bonus queries, contact us and we’ll assist. We offer live chat, email and telephone support, and can advise on security checks, deposit limits and self-exclusion options. Have your account ID ready to speed up any enquiry.

Department	Contact
Customer support	[email protected] (live chat available, typical reply within minutes to a few hours)
General enquiries	[email protected] (general enquiries, please include your account ID)
Affiliate enquiries	[email protected] (partner and marketing enquiries handled by our partnerships team)
Phone	+44 20 7946 5821 (verification and billing queries)
Working hours	Mon-Fri, 09:00-18:00 (email replies outside these hours)

Support via Email

Email is our preferred contact method for detailed requests, account queries or situations that need documents or further explanation. Please email [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments to avoid delays. This helps our team process your request promptly and reduces unnecessary follow-up.

Contact Form

Name

<label style="font-size:14px;color:#111;">  Email  <input type="email" name="email" placeholder="[email protected]" required style="width:100%;padding:10px;border:1px solid #ccc;border-radius:4px;margin-top:6px;"/></label><label style="font-size:14px;color:#111;">  Message  <textarea name="message" rows="6" placeholder="How can we help?" required style="width:100%;padding:10px;border:1px solid #ccc;border-radius:4px;margin-top:6px;resize:vertical;"></textarea></label><button type="submit" style="background:#0066cc;color:#fff;border:none;padding:12px;border-radius:4px;cursor:pointer;font-weight:600;">  Send message</button>

Response Time

Need help? Our support team aims to respond to most enquiries within one business day. Live chat usually replies within minutes during busy hours, while email or ticketed requests are typically handled within 24 hours. More complex cases, such as KYC or payment investigations, may take longer depending on their nature and third-party processing times.

Feedback

Help us improve Turbo Sven by sharing your feedback, suggestions or ideas. We carefully review every message and use player input to refine site features, promotions and customer support. Tell us what you like, what could be easier, or any bugs you spot. Your feedback directly shapes future updates and helps us provide a smoother, fairer experience for all players.